The delivery fee or shipping cost for your order is calculated and displayed under your order details at checkout prior to entering your payment details.
The weight used to calculate your delivery fee may be different to the listed weight of the products you have ordered. Delivery weight includes the net weight of the product along with its packaging and any packing material, such as boxes or
You will receive a notification email when your order is received and a second email when your order has been sent from our warehouse. In most cases, you should receive your order within 5-10 business days of the parcel being sent.
All of our prices and delivery fees are GST inclusive and we do not deliver any orders outside of Australia. We are not able to take orders over the phone or via email.
Click and Collect
Get FREE delivery to our vet clinics in Brisbane!
You may elect to have your parcel delivered to either of our
Note: depending on our supplier’s stock levels, some products may not be eligible for Click and Collect. If a product in your order cannot be picked up, you will only be able to choose home delivery at the checkout.
Our clinics are open from
- Kenmore (Brisbane West) – 5/2071 Moggill Road, Kenmore QLD 4069
Phone: 07 3378 3751
- Sunnybank (Brisbane South) – 128 Station Road, Sunnybank QLD 4109
Phone: 07 3345 6689
If you wish to pick up your parcel, please choose the Pick up from My Vet option and your preferred location at the checkout.
If you choose AutoShip when placing an order, your future orders will be delivered to the address or clinic you chose at checkout.
To help you save even more, we offer flat rate home delivery on AutoShip orders and Click and Collect is also an option. Visit the AutoShip page to learn more.